by Scott McCartney
Thursday, January 14, 2010
Thursday, January 14, 2010
Even though recession-weary consumers may want to cash in frequent-flier miles to get free trips and upgrades more than ever these days, it's gotten harder to snare those awards.
Continental Airlines, the only U.S. airline to report award redemptions monthly, says awards and upgrades claimed in its frequent-flier program were down 20% in the first 10 months of 2009 compared to the same months of 2008.
And this year may be even tougher. Since airlines aggressively reduced capacity through the economic downturn, they've filled flights fuller with paying customers and appear to have reduced availability of award seats and upgrades. As the economy picks up, passenger demand for seats will get tighter.